Privacy Policy

1. Who we are

Stainer Digital, operated by Phil Stainer, is the controller responsible for personal information collected through this website and in connection with our services. You can contact us at hello@stainerdigital.com.

2. Information we collect

• Information you submit through our contact form, such as your name, business, email address, project details and message.
• Information exchanged when we discuss or deliver a project.
• Technical information such as browser, device, approximate location and pages visited, where collected through analytics or server logs.
• Payment, domain and account information needed to provide a service, usually handled by the relevant third-party provider.

3. How we use information

We use personal information to respond to enquiries, prepare proposals, deliver and support services, process payments, maintain security, improve this website, keep business records and comply with legal obligations. We do not sell personal information.

4. Lawful bases

Depending on the situation, we process information because it is necessary to take steps at your request before a contract, perform a contract, comply with a legal obligation, pursue our legitimate interests or because you have given consent.

5. Sharing information

We may share information with trusted providers that help us operate the business, such as hosting, domain, email, payment, analytics, form and communication providers. They may only process information as needed for their service. We may also disclose information where required by law or to protect our rights, users or systems.

6. Cookies and analytics

This website may use essential technologies needed for operation and optional analytics or embedded services. Where non-essential cookies or similar technologies are used, we will request consent where required and explain the choices available. You can also control cookies through your browser settings.

7. Retention and security

We keep information only for as long as reasonably necessary for the purpose collected, including legal, accounting and dispute-resolution requirements. We use reasonable technical and organisational measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.

8. Your rights

Subject to legal limits, you may ask for access to, correction or deletion of your information, restriction or objection to processing, or portability of information you provided. Where processing is based on consent, you may withdraw it. You can also complain to the UK Information Commissioner’s Office.

9. Changes

We may update this policy when our services, technology or legal obligations change. The current version will always be published on this page with its update date.

10. Contact

For privacy questions or to exercise your rights, email hello@stainerdigital.com.